Public Sector
My Role
As a UX/UI Designer in a team consisting out of 5. My main role was to visualized data into high-fidelity wireframes and prototypes in an intuitive way, and translate our solutions to the client.
Contributed to developing the moderator's guide.
Discovered key UI and Usability issues and recommend solutions in a high-level report to the stakeholders.
Creating Wireframes
Developing Prototyping
Communicating Design decisions to the client
Our objective is to understand how Creative Arts users currently perform their tasks and pain points encountered and workaround they have to use to accomplish their duties. We focused on capturing major pain points, workarounds (use of non-streamlined methods and tools), and opportunities to optimize the user experience to ensure a smooth process of the national judging activities.
UI Enhancements
Visual design, and cognitive model difficulties were expressed during the study. The manner in which information is presented and the information architecture on the current Sharepoint didn't match the expectations. For example: An easy way to add entries and ensure they are under the appropriate categories.
Technical Solutions
An intuitive way to upload and preview documents. Providing a system to manage, share, and present end result scoring. Simplifying the future state system for entering data and the ability to make edits as needed.
Judging Experience
Being the most impactful area and task to be done, in addition to being visible and indirectly used by external users, the judging experience is built to respond to the needs and enable the chairperson and the judge to focus on the entries to rate.
Before unveiling the prototype of our future state, we embarked on a series of interviews with 15 users. Our aim was clear: to assess usability and effectiveness. We delved into the daily lives and tasks of our users, pinpointing pain points and inefficiencies. These interviews not only guided the design but also unearthed issues within the existing system, enriching our understanding.
Prototyping Pick list menu
Prototyping interaction pages
Design Layout Scoring page results
