Public Sector
CARMA General
Address Change
CARMA General
Address Change
Role
Product Designer
Industry
Public Sector
Platform
Salesforce
Tools
Figma
About
About
Project Overview
Project Overview
In the heart of the CARMA Caregiver Project lies an ambitious quest to reshape the way veterans change their addresses within the Veterans Affairs department's CMS portal. It's a mission fueled by the desire to simplify a complex system, making it more efficient, user-friendly, and intuitive. Our journey takes us through the intricate process of redefining the address change workflow, involving collaboration with experts and users alike.
In the heart of the CARMA Caregiver Project lies an ambitious quest to reshape the way veterans change their addresses within the Veterans Affairs department's CMS portal. It's a mission fueled by the desire to simplify a complex system, making it more efficient, user-friendly, and intuitive. Our journey takes us through the intricate process of redefining the address change workflow, involving collaboration with experts and users alike.
Unveiling the Challenge
Unveiling the Challenge
what Problem Are We Solving
what Problem Are We Solving
Our adventure begins with a question: How can we streamline the address change process for veterans within the CARMA ecosystem? We embarked on this journey by engaging field users in a comprehensive user test, an exploration long overdue. This testing was more than just an evaluation; it was an opportunity to gather precious insights not only about the address change workflow but also about the entire CARMA application.
Our adventure begins with a question: How can we streamline the address change process for veterans within the CARMA ecosystem? We embarked on this journey by engaging field users in a comprehensive user test, an exploration long overdue. This testing was more than just an evaluation; it was an opportunity to gather precious insights not only about the address change workflow but also about the entire CARMA application.
1
1
User Needs
User Needs
General Application Feedback
New Address Change Workflow.
General Application Feedback
New Address Change Workflow.
2
2
Business Goals
Business Goals
A Simplified Method For Users to Navigate Through The System
User Working More Time Efficient
A Simplified Method For Users to Navigate Through The System
User Working More Time Efficient
3
3
Technical Constraints
Technical Constraints
Multiple Address Changes
Source of Through Last - Updated Address
Multiple Address Changes
Source of Through Last - Updated Address
1. Understanding User Needs
1. Understanding
User Needs
User-Centric Transformation
User-Centric Transformation
As our expedition continued, we delved deeper into understanding the needs of our users. Our goal? To make their lives easier. We sought not just to create a better workflow but also to improve the overall CARMA experience.
As our expedition continued, we delved deeper into understanding the needs of our users. Our goal? To make their lives easier. We sought not just to create a better workflow but also to improve the overall CARMA experience.
As our expedition continued, we delved deeper into understanding the needs of our users. Our goal? To make their lives easier. We sought not just to create a better workflow but also to improve the overall CARMA experience.
2. Aligning Business Goals
2. Aligning
Business Goals
Charting a Course to Efficiency
Charting a Course to Efficiency
Our journey had a purpose: to simplify user navigation within the system and make them more time-efficient. This wasn't just a technical upgrade; it was a transformational endeavor to align our business goals with user satisfaction.
Our journey had a purpose: to simplify user navigation within the system and make them more time-efficient. This wasn't just a technical upgrade; it was a transformational endeavor to align our business goals with user satisfaction.
Our journey had a purpose: to simplify user navigation within the system and make them more time-efficient. This wasn't just a technical upgrade; it was a transformational endeavor to align our business goals with user satisfaction.
3. Overcoming Technical Constraints
3. Overcoming Technical Constraints
Navigating Challenges, Breaking Barriers
Navigating Challenges, Breaking Barriers
Every adventure has its obstacles, and ours was no exception. We faced the complexities of managing multiple address changes and ensuring accurate information. It was a test of our technical prowess, but one we were determined to conquer.
Every adventure has its obstacles, and ours was no exception. We faced the complexities of managing multiple address changes and ensuring accurate information. It was a test of our technical prowess, but one we were determined to conquer.
Every adventure has its obstacles, and ours was no exception. We faced the complexities of managing multiple address changes and ensuring accurate information. It was a test of our technical prowess, but one we were determined to conquer.
The User Research Expedition
The User Research Expedition
Before unveiling the prototype of our future state, we embarked on a series of interviews with 15 users. Our aim was clear: to assess usability and effectiveness. We delved into the daily lives and tasks of our users, pinpointing pain points and inefficiencies. These interviews not only guided the design but also unearthed issues within the existing system, enriching our understanding.
The Target Audience
The Target Audience
Our research through persona creation was more than a data collection exercise; it was a strategic initiative to align our integration project with the needs and expectations of our target audience. As we ventured deeper into the research-driven landscape, we were armed not just with statistics, but with empathy and insight. These personas weren't just characters on paper; they were the compasses guiding our integration research. Every decision, every solution, and every challenge was seen through their eyes, ensuring that our research was not just efficient, but user-centric. Our story is one of careful selection, meticulous crafting, and the empowerment of research to drive meaningful change in the world of integration
Veterans often update their address due to a relocation. Address change notifications are required.
Veterans often update their address due to a relocation. Address change notifications are required.
Veterans often update their address due to a relocation. Address change notifications are required.
The conditions for editing an address line are unclear to th users
The conditions for editing an address line are unclear to th users
The conditions for editing an address line are unclear to th users
Users often find themselves confused with the latest updated address due to the presence of multiple addresses.
Users often find themselves confused with the latest updated address due to the presence of multiple addresses.
Users often find themselves confused with the latest updated address due to the presence of multiple addresses.
Challenging Questions and Critical Answers
Challenging Questions and Critical Answers
Unearthing Insights, Crafting Solutions
Unearthing Insights, Crafting Solutions
In the depths of our journey, we confronted users with challenging questions. Each response was a treasure trove of insights. We explored their experiences, training, comfort levels, and the time it took to become proficient. These answers were more than just data; they were the guiding lights of our UX transformation.
In the depths of our journey, we confronted users with challenging questions. Each response was a treasure trove of insights. We explored their experiences, training, comfort levels, and the time it took to become proficient. These answers were more than just data; they were the guiding lights of our UX transformation.
In the depths of our journey, we confronted users with challenging questions. Each response was a treasure trove of insights. We explored their experiences, training, comfort levels, and the time it took to become proficient. These answers were more than just data; they were the guiding lights of our UX transformation.
Feedback form the Audience
Feedback form the Audience
Before unveiling the prototype of our future state, we embarked on a series of interviews with 15 users. Our aim was clear: to assess usability and effectiveness. We delved into the daily lives and tasks of our users, pinpointing pain points and inefficiencies. These interviews not only guided the design but also unearthed issues within the existing system, enriching our understanding.
Before unveiling the prototype of our future state, we embarked on a series of interviews with 15 users. Our aim was clear: to assess usability and effectiveness. We delved into the daily lives and tasks of our users, pinpointing pain points and inefficiencies. These interviews not only guided the design but also unearthed issues within the existing system, enriching our understanding.
Before unveiling the prototype of our future state, we embarked on a series of interviews with 15 users. Our aim was clear: to assess usability and effectiveness. We delved into the daily lives and tasks of our users, pinpointing pain points and inefficiencies. These interviews not only guided the design but also unearthed issues within the existing system, enriching our understanding.
Crafting the Future: From User Insights to Interactive Mockups
Crafting the Future: From User Insights to Interactive Mockups
Our transformational journey didn't end with our user research; it blossomed in the creation of our UI interface and mockups. It was a translation of user voices into visual experiences, a bridge between their needs and our design. Our story is one of innovation, collaboration, and the unwavering pursuit of a user-centric future. As we ventured further into this captivating world of design, we were reminded that every pixel had a purpose, every symbol had a meaning, and every interaction had the potential to reshape the way our users worked and navigated their digital landscape. Our journey was far from over, but each step forward was a testament to the power of design thinking and its ability to transform the user experience.
Our transformational journey didn't end with our user research; it blossomed in the creation of our UI interface and mockups. It was a translation of user voices into visual experiences, a bridge between their needs and our design. Our story is one of innovation, collaboration, and the unwavering pursuit of a user-centric future. As we ventured further into this captivating world of design, we were reminded that every pixel had a purpose, every symbol had a meaning, and every interaction had the potential to reshape the way our users worked and navigated their digital landscape. Our journey was far from over, but each step forward was a testament to the power of design thinking and its ability to transform the user experience.
Our transformational journey didn't end with our user research; it blossomed in the creation of our UI interface and mockups. It was a translation of user voices into visual experiences, a bridge between their needs and our design. Our story is one of innovation, collaboration, and the unwavering pursuit of a user-centric future. As we ventured further into this captivating world of design, we were reminded that every pixel had a purpose, every symbol had a meaning, and every interaction had the potential to reshape the way our users worked and navigated their digital landscape. Our journey was far from over, but each step forward was a testament to the power of design thinking and its ability to transform the user experience.
Our transformational journey didn't end with our user research; it blossomed in the creation of our UI interface and mockups. It was a translation of user voices into visual experiences, a bridge between their needs and our design. Our story is one of innovation, collaboration, and the unwavering pursuit of a user-centric future. As we ventured further into this captivating world of design, we were reminded that every pixel had a purpose, every symbol had a meaning, and every interaction had the potential to reshape the way our users worked and navigated their digital landscape. Our journey was far from over, but each step forward was a testament to the power of design thinking and its ability to transform the user experience.
Unearthing Insights, Crafting Solutions
Unearthing Insights, Crafting Solutions
I create a mockup for the future interface, incorporating insights from user interviews, with a focus on simplifying the process of changing addresses. Users will be able to easily update their addresses directly on their current home page without having to navigate to a different page.
I create a mockup for the future interface, incorporating insights from user interviews, with a focus on simplifying the process of changing addresses. Users will be able to easily update their addresses directly on their current home page without having to navigate to a different page.
I create a mockup for the future interface, incorporating insights from user interviews, with a focus on simplifying the process of changing addresses. Users will be able to easily update their addresses directly on their current home page without having to navigate to a different page.
Enhancing the Address Change Experience
Enhancing the Address Change Experience
In the future interface, I've introduced user-friendly functionalities, represented as buttons, that allow users to effortlessly choose a new physical address for caregivers or opt for their current veteran address. Users experienced difficulties with the current user interface when modifying or updating an address, as it didn't clearly display the existing address they were editing
In the future interface, I've introduced user-friendly functionalities, represented as buttons, that allow users to effortlessly choose a new physical address for caregivers or opt for their current veteran address. Users experienced difficulties with the current user interface when modifying or updating an address, as it didn't clearly display the existing address they were editing
In the future interface, I've introduced user-friendly functionalities, represented as buttons, that allow users to effortlessly choose a new physical address for caregivers or opt for their current veteran address. Users experienced difficulties with the current user interface when modifying or updating an address, as it didn't clearly display the existing address they were editing
Variants and Symbols The Language of Design
Variants and Symbols The Language of Design
A Symphony of Elements
A Symphony of Elements
In this chapter of our odyssey, we ventured deeper into the world of design. We didn't just create visuals; we developed variants and symbols that would speak a universal language to our users. These elements weren't just pixels on a screen; they were the building blocks of an intuitive and aesthetically pleasing user interface.
In this chapter of our odyssey, we ventured deeper into the world of design. We didn't just create visuals; we developed variants and symbols that would speak a universal language to our users. These elements weren't just pixels on a screen; they were the building blocks of an intuitive and aesthetically pleasing user interface.
In this chapter of our odyssey, we ventured deeper into the world of design. We didn't just create visuals; we developed variants and symbols that would speak a universal language to our users. These elements weren't just pixels on a screen; they were the building blocks of an intuitive and aesthetically pleasing user interface.
Conclusion:
Conclusion:
Our journey through the New Address Change Workflow was not just a project; it was an expedition into the heart of user-centric design. We listened, we learned, and we crafted a solution that aimed to simplify, streamline, and enhance the lives of veterans navigating the CARMA system. The path was challenging, but the destination was a UX paradise, where efficiency and user satisfaction reign supreme. Our story is not just about change; it's about transformation, and it serves as a testament to the power of human-centered design.
Our journey through the New Address Change Workflow was not just a project; it was an expedition into the heart of user-centric design. We listened, we learned, and we crafted a solution that aimed to simplify, streamline, and enhance the lives of veterans navigating the CARMA system. The path was challenging, but the destination was a UX paradise, where efficiency and user satisfaction reign supreme. Our story is not just about change; it's about transformation, and it serves as a testament to the power of human-centered design.
Our journey through the New Address Change Workflow was not just a project; it was an expedition into the heart of user-centric design. We listened, we learned, and we crafted a solution that aimed to simplify, streamline, and enhance the lives of veterans navigating the CARMA system. The path was challenging, but the destination was a UX paradise, where efficiency and user satisfaction reign supreme. Our story is not just about change; it's about transformation, and it serves as a testament to the power of human-centered design.